Refund & Cancellation Policy | 99Broker
Billing & Payments

Refund & Cancellation Policy

Version: 1.0 · Effective: July 2, 2026 · Entity: 99Yard, a Unit of Rudra Group
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✅
Refund Window
7–15 business days for approved refunds
🚫
Non-Refundable
Activated subscriptions, used AI credits, marketing services
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Support Contact
admin@rudragrup.com · +91 78070-95953

01Overview & Purpose

This Refund & Cancellation Policy ("Policy") forms an integral part of the 99Broker Terms & Conditions, Subscription Agreement, Privacy Policy, and all other agreements governing the use of the 99Broker Platform, a product of 99Yard – A Unit of Rudra Group.

This Policy governs refunds, cancellations, subscription termination, billing disputes, credits, and related matters concerning paid services. By purchasing any paid service or subscription, you agree to this Policy.

ℹ️ 99Broker primarily provides digital SaaS services that become available immediately upon activation. Because services are delivered digitally and consumed from the moment of access, refunds are governed strictly by the eligibility criteria in this Policy.

02Scope of This Policy

This Policy applies to all paid services and features offered by 99Broker, including:

  • Subscription Plans (Monthly, Quarterly, Half-Yearly, Annual, Multi-Year)
  • Premium Memberships & Enterprise Accounts
  • Organization / Team Account Seats
  • API Access & AI Usage Plans
  • Add-ons, Lead Packages & Marketing Packages
  • Featured Listings & Promotional Campaigns
  • Custom Development & Enterprise Setup Charges
  • Consultation, Training & Onboarding Fees
  • Any new digital services introduced by the Company

03Subscription Plans & Activation

Subscriptions are offered across multiple billing cycles — Monthly, Quarterly, Half-Yearly, Annual, Multi-Year, or Custom Enterprise. Each plan is governed by the pricing and features displayed at the time of purchase.

Activation

A subscription is activated when payment is successfully received and the subscribed features become available. Activation may occur immediately or within the timeframe communicated at purchase.

Automatic Renewal

Where automatic renewal is enabled, your subscription renews automatically at the end of each billing cycle at the then-current rate. You may disable automatic renewal anytime through your account settings or by contacting support before the renewal date.

⚠️ Failure to disable auto-renewal before the renewal date may result in charges for the next billing period. The Company is not obligated to refund charges arising from renewal where the User failed to cancel in time.

04Cancellation by the User

You may cancel subscription auto-renewal at any time through your account settings or by contacting Customer Support. Cancellation stops future renewal charges but does not automatically entitle you to a refund for the current billing period — unless expressly provided under this Policy or required by applicable law.

After Cancellation

Your account retains access to subscribed features until the end of the current paid billing period. After that date, the account is downgraded to the free tier (if available) or deactivated.

Free Trials

Where a free trial is provided, no refund obligation arises during or after the trial period. When a trial converts to a paid subscription, this Policy applies from the date of paid activation.

05Refund Eligibility

Refunds may be considered in the following circumstances:

✅
You may be eligible for a refund if:
  • You were charged more than once for the same subscription due to a payment system error.
  • Payment was processed but the service was not activated within a reasonable period due solely to a Company technical issue.
  • A billing error attributable to the Company resulted in an incorrect charge.
  • A refund is otherwise required under applicable consumer protection law.

All refund requests are subject to review and verification. The Company's determination of refund eligibility shall be final, subject to any applicable statutory rights.

06Non-Refundable Services

🚫
The following are generally non-refundable once activated, accessed, or delivered — unless required by applicable law:
  • Subscription fees for plans already activated
  • Premium memberships once features have been accessed
  • Enterprise setup and custom development charges
  • API access fees
  • AI usage credits that have been consumed
  • Digital marketing services and featured listing fees
  • Promotional campaigns once launched
  • Used or expired advertising credits
  • Accessed lead packages
  • Consultation, training, and onboarding session fees
  • GST already remitted to the Government where non-refundable under law

Refunds are also not available solely because the User: changed their mind, did not use the Platform, purchased the wrong plan, misunderstood features despite accurate descriptions, or no longer requires the service.

07Plan Upgrades & Downgrades

Upgrades

When upgrading to a higher plan mid-cycle, the Company may charge only the applicable price difference on a prorated or stated basis. Upgraded features may become available immediately upon successful payment.

Downgrades

Downgrades during an active billing cycle ordinarily take effect at the start of the next billing cycle. No refund or credit is provided for unused premium features during the current billing period.

Service Credits

The Company may issue service credits instead of cash refunds where appropriate. Service credits have no cash value, are non-transferable, and may expire at the date specified at issue.

08Billing Issues, Failed Payments & Chargebacks

Failed Payments

If a payment fails, subscription activation may be delayed or denied. Existing paid features may be suspended after any applicable grace period. The Company may retry payment where the User has authorized such retry.

Chargebacks

Users should contact the Company to resolve billing concerns before initiating a chargeback with their bank or payment provider. Where a chargeback is initiated without reasonable basis, the Company may suspend the account pending investigation. Nothing in this clause limits your statutory rights to dispute unauthorized transactions.

Termination by Company

Where the Company discontinues a paid service (not due to User breach), the Company may at its discretion: provide a prorated refund for the unused portion, offer equivalent service credits, or migrate the User to a comparable plan.

Account Suspension for Breach

If your account is suspended due to breach of Terms, fraud, abuse, or illegal activity, you are not entitled to a refund for the remaining subscription period, except where required by applicable law.

Taxes on Refunds

Approved refunds will be processed in accordance with applicable tax laws. GST treatment on refunds shall be subject to prevailing legal requirements.

09How to Request a Refund

To submit a refund request, email admin@rudragrup.com with the following information:

1
Submit Your Request
Email us with your Registered Name, Mobile Number, Email, Invoice Number, Transaction ID, Payment Date, Payment Method, and your reason for the refund request. Attach any supporting documents.
2
Review & Verification
Our billing team reviews your request and verifies eligibility against our Policy. We may request additional documentation during this stage.
3
Decision Communicated
You will be informed of the outcome via email. If approved, the refund is initiated to your original payment method.
4
Refund Credited
Approved refunds are ordinarily processed within 7 to 15 business days, subject to payment gateway timelines and banking systems.
📋 Incomplete requests (missing invoice or transaction ID) may delay processing. The Company's liability for any approved refund shall not exceed the amount actually paid for the specific service giving rise to the claim.

10Consumer Rights & Governing Law

Consumer Protection

Nothing in this Policy limits or excludes any rights available to you under applicable consumer protection laws, including the Consumer Protection Act, 2019. Where applicable law requires a refund or other remedy, the Company shall comply with such obligations.

Promotional Offers

Subscriptions purchased under promotional discounts, coupon codes, or limited-time offers remain subject to this Policy unless the specific promotion expressly provides otherwise.

Policy Amendments

The Company may amend this Policy from time to time. Material changes become effective upon publication on the Platform. Amendments do not retroactively affect refund rights that accrued before the revised Policy.

Governing Law & Jurisdiction

This Policy is governed by the laws of India. Subject to any arbitration agreement and mandatory consumer protection provisions, disputes shall fall within the exclusive jurisdiction of competent courts at Gurugram, Haryana, India.

11Contact & Support

For all billing enquiries, refund requests, or billing disputes, please reach out to our support team:

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Entity
99Yard, a Unit of Rudra Group
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Address
Office #9, 2nd Floor, Padamdev Complex, Ridge, Shimla – 171001 (H.P.)
✉️
📞
Phone
+91 78070-95953 · +91 70182-01049
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User Acknowledgement

By purchasing a subscription, completing payment, clicking "I Agree", completing OTP verification, or using any paid service of the 99Broker Platform, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy — and understand that electronic acceptance creates legally binding obligations.